Mystery shoppers, also called silent shoppers and anonymous evaluators,
have actually been around for years, but as management gurus preach the
gospel of being close to one's customers, the emphasis on customer
service has given our work new life. Quality Check Undercover Mystery
Shopping allows you see your business from the customer's point of
view. It is a totally unbiased research method of collecting data for
the purpose of spotting small problems before they become big
problems. It enables management to make changes in policy and
procedure when necessary as well as reward personnel who meet or exceed
the company's customer service standards. Moreover, mystery
shopping is a proven strategy that continuously helps align the
interests of your business and its associates with those of your
customers.
The information you will receive from Quality Check Undercover Shopping Service investigative reports is some of the most valuable information you could ever hope to obtain.
With each visit you can effectively pinpoint the strengths and
weaknesses of your business. Without these reports, you are in the dark.
Imagine being able to assess customer service, monitor customer
transactions, observe security procedures, test products and evaluate
the effectiveness of advertising and marketing efforts through a
discrete, unbiased observer. No other marketing tool, survey or
questionnaire will ever prove more valuable and productive.
Quality Check Undercover Shopping Services monitors
your business' daily operating activities by posing as "regular"
customers in need of your product or service. You tell us what
you want checked out about your business and "secret shoppers" will
come to your location(s) for scheduled or random visits. Once the
mission is secretly accomplished,
Quality Check Undercover Shopping Services e-mails
the results using an audit form specially designed to suit your
company's needs. It's quick, it's easy, and quite efficient!
